Now more than ever, Medical City Healthcare is committed to delivering excellence in every aspect of care. Constantly evolving and improving, we partnered with clinicians to adapt and develop innovative telehealth solutions to treat patients quickly, safely and while helping to conserve Personal Protective Equipment (PPE) during the COVID-19 pandemic. Learn more about innovating telehealth. (PDF)

In an effort to conserve PPE and reduce COVID-19 exposure to both providers and patients, we are launching Specialty Virtual Consults at all Medical City Healthcare facilities. These new workflows enable physician specialists to virtually round on patients from any location. Two technologies are available: VidyoConnect for non-critical patients, and InTouch for critical patients who are unable to hold or manipulate a telehealth device.


Specialty providers will utilize their own mobile device and a free app called VidyoConnect, which we are also using for our inpatient and ED telehealth workflows. Patient devices – either shared iPads or dedicated laptops – will be issued by the facility IT department for use while within the hospital.

Two brief training videos are available to illustrate the VidyoConnect app download / configuration process, as well as the consultation workflow:


Each Medical City facility is equipped with at least one InTouch robot that can be used to virtually round on critical patients. This option is preferred for patients who are unable to hold or manipulate a telehealth device on their own due to mechanical ventilation or other factors.

Additional resources

To initiate each Specialty Virtual Consult, contact your patient’s nurse. For assistance identifying the correct nurse or to request additional Virtual Consult guidance, please contact the facility’s COVID-19 telemedicine leader listed in the table below.

To request personalized training from a Provider Solutions Specialist, please call the Physician Hotline at (877) 422-2060.

COVID-19 facility telemedicine leaders

Facility name Point person Contact details
Medical City Alliance Clint Magee
Dir of Business Dev
Email Clint Magee
Medical City Arlington Eric Benink
Email Eric Benink
Medical City Dallas Lisa Sanchez
Dir Med Staff Svcs
Email Lisa Sanchez
Medical City Denton Angie Branch
Dir of Clinical Informatics
Email Angie Branch
Medical City Fort Worth Tammy Landry
Dir Med Staff Svcs
Email Tammy Landry
Medical City Frisco Karen McCarthy
Dir Clinical Operations
Email Karen McCarthy
Medical City H&S Lisa Sanchez
Dir Med Staff Svcs
Email Lisa Sanchez
Medical City Las Colinas Chloe Caldwell
Provider Solution Specialist
Email Chloe Caldwell
Medical City Lewisville Karen Kremer
Hospitalist Coordinator
Email Karen Kremer
Medical City McKinney Sandy Day
Email Sandy Day
Medical City North Hills Cathy Barnett
Hospitalist Navigator
Email Cathy Barnett
Medical City Plano Karishma Patel
Manager Oncology
Email Karishma Patel
Medical City Weatherford Patty Jackson
Dir Clinical Operations
Email Patty Jackson

Updated April 3, 2020