March 12, 2021

Medical City Healthcare Colleagues,

This time last year, Medical City Healthcare instituted proactive screening and safety protocols to help limit the spread of COVID-19 and minimize exposure risk to patients, physicians, EMS personnel, colleagues and visitors. As vaccination rates increase and hospitalizations decrease, we have carefully considered a phased operational strategy to ease some of those measures.


To ensure a safe care environment, Medical City Healthcare will continue screening protocols and require masking for all visitors.

Beginning Monday, March 15, 2021, Medical City Healthcare will allow:

  • 2 visitors, 16 years of age and over, for non-COVID/non-PUI patients during regular visiting hours. Visitors may change throughout the visiting hours.
  • 2 visitors, 16 years of age and over, for pediatric patients, including 1 overnight visitor.
  • 2 visitors, 16 years of age and over, for NICU patients, including 1 overnight visitor if the facility has rooming-in capability.

Colleague masking and eye protection

  • Screening protocols and masking are still required for all colleagues.
  • Masking is required in all public hallways and care areas.
  • Eye protection is optional in all areas with the exception of AGP procedures.
  • Masking will be optional in small meetings in non-clinical areas where all colleagues are fully vaccinated (two weeks after their last vaccine).

Additional services

  • Vaccinated volunteers may return two weeks after their last vaccine.
  • Gift shops may re-open, starting March 29.
  • Physician dining rooms may increase capacity up to 50% while maintaining 6 ft. distance requirements.

While these are positive developments, we urge everyone to stay vigilant in protecting their own health as well as the health of our patients, family members and our community by continuing to practice proven tactics, including wearing a mask in public, frequent hand washing, maintaining social distancing and staying home when sick.

Thank you for your support and partnership as we work together to bring an end to this pandemic.


Joseph Parra, MD
Chief Medical Officer, Medical City Healthcare